TESTIMONIALS
SEE WHAT OUR CLIENTS ARE SAYING ABOUT US
Dana W.
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Melissa and her team are amazing. Melissa helped me plan my 25th anniversary to Bora Bora. She had a very detailed and organized itinerary for me and my husband to follow.
The whole trip was perfect and I've never seen anything more beautiful than Bora Bora. We will definitely be using Melissa and her team in the future. I highly recommend RLX travel for any of your travel needs.
Jonathan B.
I was looking for a travel agent near me on Google and happened to stumble upon Melissa Fail and her agency RLX Travel Group, and boy, and I'm glad that I did. I wanted to book a trip to the UK but really didn’t know where to start as my traveling had only been throughout the US at that point.
I spoke with her on the phone; then, she emailed me a form to fill out to give her a better idea of what I wanted to do, how I wanted to do it, and the budget I had for the trip. She reviewed the data and presented me with a comprehensive and manageable plan. She talked me out of trying to see the entire UK and focus on only two countries since I only had two weeks to spend in the UK. I’m glad I listened to her, as she was totally right.
The trip had minor hiccups that come along with traveling these days, but she was instantly available to solve any of the problems and get resolutions immediately. We had a lovely time on our trip to the UK, and that was only because of the help we received from our travel agent. I simply couldn’t have made this trip without her assistance, and I heartily recommend Melissa and RLX Travel Group.
Bryan and Stephanie C.
The trip to Italy was hands down perfect!!! The concierge service upon arrival and departure was excellent and surely saved us a great deal of time - once again several flights arrived at the same time and of course the Milan airport upon departure was extremely busy so having them there waiting was absolutely worth it!! I’m sure saved us hours!
All the accommodations were top notch - can’t say enough good things about all of them. The rooms, the service, the food, the staff were all 5 star plus!!!
Each one of our tours was absolutely excellent and the guides went out of their way to make the experiences everything we wanted and more!
It truly was a trip of a lifetime and made celebrating our 30th even that more special because there was not one hiccup in the whole experience! You won't be disappointed having Melissa plan your next vacation!
Chet and Michelle R.
Melissa Fail was an amazing travel agent! It was our first time ever using someone to help us plan out our trip, and we were NOT at all disappointed. In fact, we were absolutely delighted to have her help us out! She listened very attentively not only to exactly what we asked for, but did a great job interpreting the type of vacation that we wanted. Consequently, she offered several outstanding suggestions and add-ons.
Perhaps most valuable to us is that we are a bit hard to deal with, and had some changes here-and-there. Melissa rolled with the punches, and made the planning process a real pleasure.
I would highly recommend that you get Melissa to help you out on your European (or any other) adventure!
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Jimmy and Sherri Y.
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The ABSOLUTE best service in the business! Melissa and Cassidy were with us on our 40 day trip to Europe and Great Britain from planning to the time we arrived back home. It didn't matter the time, if there was a problem all I had to do was call and they fixed it.
Post trip we were to stay in London. The hotel got our reservations messed up. I called Cassidy and he immediately went into fix it mode. 5 minutes later we were checked into an upgraded room with free drinks as an apology from the hotel because it was their mess up.
I can't say enough good things about Melissa and Cassidy! I'll always travel with them from now on!
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David K.
Working with Melissa at RLX Travel has been a most positive experience. Not only does she know her stuff, she also is prompt to respond to questions and communicates clearly and quickly.
She gives options, but focuses on what we need, customizing her service with timely and cost-saving information. A pleasure to work with!
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Josh and Nicole D.
We have worked with Melissa to plan several vacations over the last few years. She is fantastic to work with and we could not be happier. She provides several options to choose from and then personalizes our vacation based on our specific needs and preferences. I love that she keeps a file for us to document what we liked or would have changed for the next vacation. Whenever we have a question or concern while on our vacation she is only an email or phone call away with a quick response (even when I needed help outside of business hours). I love that she sends a physical and electronic version of our itinerary along with a gift before each vacation. I have recommended her to family members. My mom told me she is as equally impressed with her as I am. I also have to mention she is an expert on Hawaiian vacations. She has planned two trips to Hawaii for us. And don’t worry if you aren’t in the same city or state as Melissa, I have been able to work with her from Missouri without any issues. I feel like I am working with a friend that really cares about helping us have the best vacation possible.
Brenda L.
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Great follow up and follow thru, and helped us stay within our budget. I highly recommend !
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Melissa W.
Very thorough and organized!
I loved working with Melissa. She made my trip planning easy and enjoyable.
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Jennifer S.
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Melissa Fail from RLX Travel Group provided exceptional assistance in planning my dad's surprise trip to Switzerland. Her expertise and attention to detail made the entire experience truly fantastic. Melissa's ability to simplify the process and her attentive nature ensured that every aspect of the trip was well taken care of. I highly recommend Melissa for her outstanding service and dedication to creating memorable travel experiences.
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Jimmie
Melissa is by far the Best Travel Agent I've known the last 7 years. She goes that extra mile to ensure her client is taken care of on their vacation. She works day and night planning your trip and there hasn’t been a time day or night I haven’t been able to get ahold of her. You would be a sucker going with another travel agent or company.
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Linda J.
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Our recent “7-Day Caribbean Cruise Round Trip San Juan” that was arranged by RLX Travel Group in was spectacular!
Melissa and Cassidy did an amazing job of organizing every detail of our adventures including choosing flights to and from San Juan. Our trip included an overnight stay in San Juan, private tour of San Juan and a Norwegian cruise to six islands with a guided shore excursion on each. Before we left home, a chronologically arranged travel information packet was provided. Detailed information was printed on heavy paper with more instructions on handwritten sticky notes attached to most pages. We were well served and extremely pleased!
Flossie and Red Top
Susan P.
Melissa and Cassidy planned for our family a 50th anniversary trip to Maui. Every day was a new adventure! It was easily the most memorable trip ever. We hiked through rain forests to swim under secluded waterfalls, saw more humpback whales than we could count and went snorkeling in crystal clear waters over coral reefs where we found Nemo and all of his friends! The sea turtles came right up to say howdy! The helicopter flew us into roadless valleys to see multiple waterfalls dropping thousands of feet over the vertical cliffs. I totally enjoyed driving the Road to Hana and hanging out on the black sand beach in Wai’anapanapa State Park. Even our room had a spectacular view of the beach and the Pacific. We loved everything about it. Thank you Cassidy and Melissa for planning this wonderful adventure for our family!
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